research

Casino Industry Employee Survey

How the men and women of gaming view their jobs and the industry
research

Casino Industry Employee Survey

April 10, 2018

The men and women who work in the U.S. casino industry are the lifeblood of a growing and vital segment of our nation’s economy. More than 750,000 people work at more than 1,000 casino properties in 40 states, providing first class customer service and unforgettable experiences to tens of millions of visitors each year. Through careers in gaming, they raise families, pay tuitions and mortgages, and contribute their time and money to make the communities they call home better places to live and work.

A 2017 survey, with nearly 600 casino employees who work in a wide variety of positions within the gaming sector, thoroughly explores their views and attitudes about their jobs and the casino industry more broadly. Engaging a nationally representative sample of casino workers, the results of the study represent a cross section of employees from both commercial and tribal casinos

There's a lot of good examples of people who started as a dealers, then a few years later some of them are directors. They just grow with the company. You don’t have to necessarily have a degree from a fancy college or something to become a director or a VP. They’ll promote you if you’re a hard worker.
- Robert, Horseshoe Casino, Council Bluffs, Iowa