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    Responsibility in the Gaming Industry

    Landmark research is among the first-ever comprehensive analyses of an industry’s community impact

    Responsibility in the Gaming Industry

    February 27, 2019

    American Gaming Association and the U.S. Chamber of Commerce Foundation (USCCF) Corporate Citizenship Center have produced first-of-its-kind research analyzing the scope of the U.S. casino gaming industry’s community impact and commitment to communities, employees and customers.

    Key findings include:

    • Gaming industry respondents reported $367 million in charitable giving last year;
    • Ninety-three percent have comprehensive recycling and energy efficiency programs, 50% higher than the overall private sector;
    • Sixty-nine percent have an institutionalized diversity and inclusion hiring effort;
    • Gaming industry employees contribute more than 422,000 volunteer hours per year, nearly five-times more hours per employee than the technology industry; and
    • One-hundred percent of AGA member companies surveyed have a responsible gaming policy.

    The research shows that the industry and AGA member companies are committed to responsibility as part of their strategic goals, and that the overall success of the gaming industry depends on how well companies can support the communities they serve. The gaming industry outpaces most private sector industries in its commitment to diverting waste from landfill and instituting green building and water conservation programs and is a leader in innovative sustainability solutions.

    Diversity and inclusion (D&I) is also a major industry focus and is essential for business success and employee satisfaction. As one industry participant noted, “Society is increasingly diverse. Businesses must be diverse to have harmony. Employees, customers, suppliers, and nonprofit partners are mutually dependent on each other, and all of them are diverse. If you don’t leverage that to create business value or you are going to become extinct.”

    Methodology: The Chamber Foundation analyzed the corporate social responsibility (CSR) programs of AGA members, including a variety of company types and sizes, through quantitative and qualitative research. In the third quarter of 2018, USCCF and AGA surveyed and interviewed 15 AGA member respondents on the scale and scope of their corporate social responsibilities. Those companies represent 168 casino properties, 235,000 U.S. employees and $33 billion in total revenue.