Advancing Sustainability

Lowering Carbon Emissions

100 percent of surveyed Hard Rock properties utilize some form of renewable energy, and six properties source between 25 and 100 percent of energy from renewables. More than 80 percent of properties have a plan to reduce energy along with various HVAC efficiencies.

In 2019, Hard Rock joined the WWF’s Earth Hour Movement. In 2021, it conserved more than 200,000 kilowatts of energy. 24 hotels, 10 casinos, and 67 cafes participated by turning off non-essential lights for an hour and hosting special performances and events. In 2020, proceeds from a co-branded “Save the Planet” t-shirt made with recycled yarns to reduce greenhouse gas emissions contributed $50,000 to WWF’s conservation programs.

Reducing Resource Consumption & Waste

The “Save The Planet” motto has been a part of Hard Rock Seminole’s culture for decades, inspiring positive sustainability action, operational improvements, energy and water efficiency and diverted waste. Hard Rock Seminole forges partnerships with environmental organizations and best practice collaborations with vendors.

To date, 83 percent of surveyed properties have fully eliminated plastic straws, have implemented water efficient technologies, and eliminated a guest-facing waste item or replaced it with an environmentally friendly version.

Since 2018, Hard Rock has partnered with Clean the World, converting containers of leftover soap and hygiene products into Clean the World Hygiene Kits. Kits are donated to shelters, disaster recovery organizations and food pantries to help fight preventable diseases worldwide. To date, the program has diverted 13,660 pounds of plastic waste and distributed almost 66,370 bars of soap.

Strengthening Diversity & Inclusion

Strengthening Employee DEI

Hard Rock and Seminole Gaming work to be the employer of choice for diverse talent and are building a culture of inclusion and driving equitable practices. Chairman and CEO Jim Allen’s commitments to DEI began in December 2020 with the selection of Stephanie Piimauna, SVP & Chief Diversity & Inclusion Officer. She immediately began to develop and implement a a robust and comprehensive DEI strategy.

The company has instituted programs to support diverse hiring and the development and advancement at the manager, director, vice president and above levels. In addition, a diverse slate policy and diverse sourcing strategy is underway. The company has also enhanced career advancement programs for Women in Leadership as well as the Tribal Career Development Program.

Beginning in January 2022, new workforce demographic dashboards will allow the company to track and report diversity progress as well as employee engagement.

Supporting Racial Equality and Social Justice Efforts

Seminole Hard Rock developed and launched ongoing unconscious bias workshops in 2021 for all employees. With a measurable goal of 20 percent employee participation by the end of 2022, these interactive experiences focus on minimizing the impact of bias in day-to-day practices and actions.

Investing in Communities

Delivering in Times of Crisis

To support team members during the pandemic, the Seminole Tribe of Florida and Hard Rock International contributed more than $90 million to continuation of pay, benefit extensions and grocery gift cards during closures.

Responsible Leadership

Protecting & Empowering Consumers

Responsible gambling succeeds when education helps prevent risk for new, casual and regular players, and when those experiencing risk and harm get the help they need.

Seminole Gaming and Hard Rock’s award-winning PlayersEdge program measures interactions employees have on the gaming floor, message-reach for players, and helping those who need resources to find them. To date, PlayersEdge has delivered:

• 10 percent increase in casino players seeking treatment based
• 3+ million educational impressions
• 18,234 team members trained online
• 1,502 supervisors trained in classroom
• 92 percent evaluation scores of training

The Hard Rock Game Plan Challenge has reached more than 14,000 U.S. high school students in classrooms across 47 states, teaching them to avoid risks common to both social/console games and gambling. Hard Rock also partners with and funds gambling addiction services in Florida.

Training Employees

Hard Rock and Seminole Gaming’s PlayersEdge casino team member training program received the 2020 National Council on Problem Gambling Corporate Responsibility Award, an annual recognition for one organization that has demonstrated outstanding commitment to social responsibility as it relates to problem gambling.

Advancing Sustainability

Lowering Carbon Emissions

In 2018, Entain set a target to reduce Scope 1 and 2 greenhouse gas (GHG) emissions by 15 percent per colleague by the end of 2021 and achieved this target early. While this decrease in emissions was expedited by the pandemic and resulting shop and office closures, data demonstrate Entain was already on track to achieving its goal based on pre-pandemic GHG emissions.

In early 2021, Entain committed to net zero GHG emissions by no later than 2035, 15 years ahead of the 2050 target for carbon neutrality set by the Paris Agreement. The Company also invested in GHG offsets for the first time in 2020. It purchased its offsets from Brynk, an independent platform that facilitates tree planting and reforestation projects. By 2023, these investments alone are predicted to offset its global Scope 1 and 2 emissions.

Entain also works with its suppliers to decarbonize the supply chain. As one example, Entain is highly engaged with its major third-party data centers, which make up most of the Company’s data center energy consumption.

Additionally, Entain started to focus in 2021 on increasing efficiency and transparency of minor suppliers in order to reduce Scope 3 emissions.

To integrate our commitment internally, Entain’s Green Ambassador program consists of 120 employees that work to identify practical ways they can improve environmental efficiency in the workplace.

Strengthening Diversity, Equity & Inclusion

Increasing Board and Management Diversity

Twenty three percent of Entain’s Senior Management are women, which represents an improvement over the previous three years. Entain is working to continue the trend to realize additional improvement. Women now make up 40 percent of the Board of Directors.

Strengthening Employee DEI

Entain recognizes the need to strengthen diversity within its Company to remain at the forefront of customers’ needs and innovation. It launched its international diversity and inclusion strategy in 2018, “Everyone’s in the Game,” to create a more inclusive business within three years in four main areas: recruitment, progress and policy, people development, and awareness and education. Currently, women make up 47 percent of Entain’s total employee population.

Supporting Racial Equality and Social Justice Efforts

Entain actively supports diversity and inclusion in the gaming industry through the All-in Diversity Project, an industry-driven initiative that highlights diversity, equality and inclusion for the global betting and gaming sector.

Investing in Communities

Expanding Education and Career Opportunities

Entain launched two initiatives in early 2021 for young women interested in pursuing careers in technology. Additionally, Entain supports Girls Who Code and Tech Girls Movement in Australia. Currently, women make up 30 percent of Entain’s technical roles.

Responsible Leadership

Educating Customers

Entain aims to educate its customers through the Advanced Responsibility and Care Program, which utilizes evidence-based markers to identify risky behaviors.

Establishing and Following Rigorous Business Standards

In 2020, Entain continued to grow its responsibility programs by introducing its Advanced Responsibility and Care (ARC) program. The strategy is fully aligned with the UK Gambling Commission’s principal objectives to ensure betting and gaming is crime-free, fair, conducted openly and protects children and other vulnerable persons.

Training Employees

All team members are trained on safer betting and gambling practices. Starting in 2021, Entain employees were assessed on whether certain milestones of the (ARC) Program have been achieved.

Investing in Research and Partnering with Advocacy Groups

In 2021, Entain increased its research, education and treatment (RET) for problem gambling with a commitment to increasing RET to 1 percent of gross gaming yield by 2023. This commitment exceeds the four largest operators in the UK. Entain is on track to realize this commitment in 2022, a full year early.

Entain will continue to compile evidence and coordinate its response with other betting and gaming operators within the gaming industry.

Entain partners with The Young Gamers and Gamblers Education Trust (YGAM) as well as Cognacity at Lean House to help young people avoid gambling related harm through education, safeguarding, and treatment services.

Advancing Sustainability 

Reducing Resource Consumption and Waste

GreenPath®, Delaware North’s stewardship program, ensures the Company carefully manages its environmental impact. GreenPath uses a formal process to plan, implement and measure meaningful progress. Going beyond compliance with applicable requirements, GreenPath priorities include natural resource protection, sustainable sourcing, zero waste, water conservation, energy efficiency, meeting LEED standards for facilities, renewable energy and reducing impacts from greenhouse gas emissions. The Company has a waste diversion program to promote a circular economy and reduce landfill impacts.

In responsible sourcing, Delaware North prefers products with credible certifications and eco-labels, both for food and operational supplies such as single-use products, cleaning chemicals, paper, equipment and others. Seafood is sourced from sustainable sources defined by programs such as the Monterey Bay Aquarium and Sustainable Fish Cities and U.S. operations source eggs from cage-free hens. The Company also encourages suppliers to source products that advance the sustainability and traceability of its supply chain and aligns with the U.S. Green Building Council’s Total Resource Use and Efficiency (TRUE) rating system to promote zero waste.

The Company is working to eliminate use of Styrofoam, is eliminating PFAS in its products, and has committed to source 100 percent of single-use packaging products in the U.S. from materials that are recyclable, renewable, compostable or contain post-consumer content by 2025. In 2018, the Company launched “The Last Straw” campaign to cut down on the estimated 38.1 million plastic drinking straws the Company uses each year.

Strengthening Diversity, Equity & Inclusion

Strengthening Employee DEI

Delaware North continues to evolve on its journey to nurture and advance efforts of inclusion, equity and belonging across a diverse workforce. The Company’s focus areas include:

• Sharing knowledge and raising cultural awareness and competence.
• Providing an open forum for the exchange of diverse ideas.
• Serving as a source of reciprocal mentoring and professional development opportunities.
• Disseminating best practices to attract, develop, engage, advance and retain a diverse, high-performing workforce.
• Fostering an inclusive culture where all employees are fully engaged and can contribute to their full potential.
• Growing reach beyond the Company’s scope and into each employee’s day-to-day commitments.

Delaware North developed its core values – Lean Forward, Come Together, Stand Up, Do Right and Think Guest as the foundation of how the Company behaves. To better bring these values to life, in early 2018, a first phase of Business Resource Groups (BRGs) were founded on the principle of being employee-driven, grassroots networks to support the Company’s objectives through networking and collaborating. The first four Business Resource Groups (BRGs) established were:

• Emerging Leaders
• Administrative Support Services Enrichment Team
• Women of Delaware North
• Innovators and Creative Problem Solvers

These groups are designed to foster networking both within the organization and the broader community. BRGs encourage career development and empower employees, encouraging personal and professional growth and a more diverse organization.

Investing in Communities

Addressing Critical Community Needs

Delaware North makes direct investments in health and safety, education and workforce readiness to improve its communities, including its community of associates, the communities across the globe where it operates, and its hometown community in Buffalo, N.Y.

Delaware North also invites its guests and associates to participate in charitable giving and recently launched the Game Changer program. Casino patrons can donate uncashed ticket vouchers, and associates can make donations to a fundraising campaign for organizations who positively impact the health of our local communities. Two recent examples of donations include Delaware North’s Southland Casino Racing in West Memphis, Ark., which donated $47,000 to The Children’s Advocacy Center of Eastern Arkansas (CACEA) in October 2021, and Wheeling Island Hotel- donated $5,402 to Madison Elementary School in September 2021.

Delaware North’s Gaming culinary teams use technology to monitor and eliminate food waste. In 2019, the Gaming division donated more than 22,000 pounds of food to community members in need.

Responsible Leadership

Investing in Research and Partnering with Advocacy Groups

Awareness and inclusion of responsible gaming practices is part of all Company marketing and communications planning across its digital and physical businesses. Delaware North is a sustaining supporter of the National Council on Problem Gambling and partner of the AGA’s Have a Game Plan.® Bet Responsibly.™ public service campaign.

Through a new joint venture digital gaming platform, Gamewise, Delaware North is working to develop quantifiable, responsible gaming risk profiles that frontline customer service employees can use to identify potential problem gaming behavior. This initiative is still in pre-launch status and will be leveraged to uphold Delaware North’s commitment to responsible gaming.

Advancing Sustainability

Lowering Carbon Emissions

GeoComply is continuously developing its approach to advancing sustainability and lowering carbon footprint. The Company is assessing its carbon footprint and implementing sustainable practices in its offices. GeoComply’s CSR Division – IMPACT – is focused on launching sustainability-focused philanthropic initiatives that enhance employee engagement and those supportive ecosystems within local communities.

Strengthening Diversity, Equity & Inclusion

Supporting an Inclusive Workplace

Diversity, equity and inclusion are at the core of GeoComply’s identity. GeoComply’s IDEA (Inclusion, Diversity, Equity, and Action) Council facilitates strategic discussion, planning and execution of its IDEA agenda. The IDEA Council has focused on the Company’s recruitment, development, promotion and compensation practices to ensure it promotes equal opportunity in the workplace.

Supporting Social Justice

GeoComply partners with several institutions to create educational opportunities for historically disadvantaged groups. This includes providing scholarships and working with nonprofits such as American Indian Science and Engineering Society and the YWCA. GeoComply also supports STEM education for underrepresented groups, to increase diversity in the technology industry.

GeoComply’s IMPACT Division focuses on advancing equality in its local communities by supporting single mothers, women’s shelters, children, refugees, local orphanages and food banks—helping communities overcome barriers to opportunity.

Investing in Communities

Addressing critical community needs

Supporting local communities is central to GeoComply’s CSR program with a special focus on supporting women, children and historically underrepresented groups. The Company also works with local orphanages and large global organizations such as Make-A-Wish and Horton’s Kids to support child welfare.

GeoComply also donates to and works with local food banks to alleviate food insecurity in its communities.

Moreover, GeoComply provide internships and job opportunities for various groups, including refugees and women. These individuals are then nurtured with care, attention and a growth mindset throughout their career journey, with extensive training and professional development opportunities along the way.

Delivering in times of crisis

During the COVID-19 pandemic, GeoComply delivered food and medical supplies to vulnerable groups in its local communities.

Responsible Leadership

Protecting and Empowering Customers

GeoComply’s independent nonprofit arm, Conscious Gaming, leverages innovation, advanced technology and insights to enhance responsible gaming initiatives. By bringing together regulators, operators, suppliers, academics and advocates, Conscious Gaming sets out to modernize voluntary self-exclusion programs with a nationwide self-exclusion tool. The overarching goal is to empower players to learn about responsible gaming and assist them if they choose to self-exclude. Conscious Gaming’s vision for a nationwide self-exclusion tool transcends state boundaries and regulations. GeoComply supports Conscious Gaming through donations, fundraising, resources and technology.

Training Employees

GeoComply has partnered RG247 to deliver employee training on recognizing and countering human trafficking in the gaming industry. The Company is dedicated to harnessing its technology and resources to create safer online environments, both inside and outside of the gaming industry. In addition, GeoComply fights online child sexual exploitation and trafficking through partnerships with the Child Rescue Coalition, the National Center for Missing and Exploited Children and international law enforcement agencies.