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WASHINGTON – The American Gaming Association (AGA) commemorated Responsible Gaming Education Week in Boston with a panel discussion on the industry’s efforts to address problem gambling. The event highlighted AGA’s updated Code of Conduct, the Responsible Gaming Collaborative and the inroads Massachusetts has made prioritizing innovative and expansive responsible gaming initiatives. The panel included representatives from the Massachusetts Gaming Commission, the Massachusetts Council on Compulsive Gambling, the National Center for Responsible Gaming, MGM Resorts International and Penn National Gaming.

Responsible Gaming Education Week provides an opportunity to showcase the industry’s year-round dedication to responsible gaming programs and is an important part of the industry’s steadfast commitment to promoting responsible gaming. This is the second of two events held this week, with the first at the UNLV International Gaming Institute on Tuesday in Las Vegas.

To highlight the 21st anniversary of the industry’s Responsible Gaming Education Week, gaming operators and manufacturers across the United States are commemorating the industry’s responsible gaming efforts by holding dozens of local events and educational activities throughout the week.

“Responsible gaming is a top priority for the gaming industry,” said Sara Slane, senior vice president of public affairs of AGA. “As you heard today, we are committed to providing a safe gaming environment for our patrons, employees and communities. Every day, gaming industry leaders are working with manufacturers, thought leaders, educators and property owners to proactively address problem gambling. Together, we are maximizing our investment to promote responsible gaming and innovating how we approach the issue.”

Thursday’s panel in Boston included Stephen Crosby, chairman, Massachusetts Gaming Commission; Dr. Russell Sanna, executive director, National Center for Responsible Gaming; Alan Feldman, executive vice president, MGM Resorts International; Jim Baldacci, deputy chief compliance officer, Penn National Gaming; Marlene Warner, executive director of the Massachusetts Council on Compulsive Gambling and president of the board of directors for the National Council on Problem Gambling; and Slane.

AGA’s Code of Conduct guides industry efforts to build a more cohesive dialogue on responsible gaming. The updated code expands its guidelines to include wagers on sports, as well as new advertising provisions to ensure casino and sports betting marketing is targeted to an age-appropriate demographic with tasteful content and reasonable frequency.

To learn more about AGA’s Responsible Gaming initiatives, click here.

About AGA: The American Gaming Association is the premier national trade group representing the $261 billion U.S. casino industry, which supports 1.8 million jobs nationwide. AGA members include commercial and tribal casino operators, gaming suppliers and other entities affiliated with the gaming industry. It is the mission of the AGA to achieve sound policies and regulations consistent with casino gaming’s modern appeal and vast economic contributions.

 

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A diverse set of panelists—ranging from casino operators and suppliers to gaming regulators and sports—joined the American Gaming Association at the UNLV International Gaming Institute to discuss the future of responsible gaming and the importance of responsible gaming during Responsible Gaming Education Week.

Elizabeth Cronan, AGA’s senior director of gaming policy, kicked off the event by noting that AGA and its members “are committed to ensuring that responsibility remains a core priority among all industry stakeholders.”

To that end, the National Center for Responsible Gaming (NCRG) announced a new fund dedicated to research on responsible sports betting at the outset of the panel. The fund, supported by AGA and several of its members, will equip operators, policymakers, and the more than 4,000 regulators across the U.S. with science-based evidence to assess and design gaming provisions and policies that protect consumers and prioritize responsible gaming above all else.

Nevada Gaming Control Board Chairwoman Sandra Douglass Morgan moderated the panel and remarked that the NCRG fund marks a “truly exciting moment for the industry,” as “regulators and policy makers need stakeholder involvement to solve and address our most pressing challenges to protect the integrity of gaming.”

Responsibility in the Gaming Industry

100% of AGA member companies surveyed have a responsible gaming policy

422,000 volunteer hours from AGA member company employees per year

Scott Warfield, managing director of gaming, NASCAR, commented that responsible betting is so important to the sport because “we want to provide [fans] new engagement opportunities, but we want them to [bet] responsibly,” adding that “NASCAR is joining the NCRG sports betting research fund because it’s the right thing to do…and we need to do this the right way”

Dr. Russell Sanna, executive director, NCRG, spoke to importance of a culture of responsibility that encourages customers to talk to fellow customers, while Paul Pellizzari, vice president of global social responsibility, Hard Rock International, spoke about the importance of prevention as an emerging area in responsible gaming, explaining that “all of our responsible gaming programs start with reaching players in the place that is most relevant to them in a voice that is natural to them.”

Other topics included the use of technology in self-exclusion efforts and identifying at risk populations, protecting youth and vulnerable groups, and how the media will impact the dialogue around responsible sports betting.

The panel also featured Tammi Barlow, Head of Responsible Gaming, William Hill US; Alan Feldman, Distinguished Fellow, Responsible Gaming, UNLV International Gaming Institute; Jade Luchauer, CSR Manager, Global Brand, Marketing & Communications, IGT; and Virginia McDowell, Independent Non-Executive Director, GVC Holdings.

Media Highlights

Speakers

A person smiling and standing in front of a backdrop displaying logos for the American Gaming Association and Get to Know Gaming. They are wearing a black blazer and have long, dark hair.

Tammi Barlow

Head of Responsible Gaming, William Hill US

A woman stands at a podium speaking into a microphone. She is wearing a gray blazer and a light blue blouse. The podium has a sign with the name "Elizabeth Cronin." Two closed wooden doors are visible in the background.

Elizabeth Cronan

Senior Director, Gaming Policy, American Gaming Association

A man in a suit and tie smiles while standing in front of a backdrop featuring logos for the American Gaming Association and "Get to Know Gaming.

Alan Feldman

Distinguished Fellow, Responsible Gaming, UNLV, International Gaming Institute

A person with short blonde hair and glasses smiles while wearing a gray plaid blazer over a white top. They are standing in front of a backdrop displaying the American Gaming Association logo and "Get to Know Gaming.

Jade Luchauer

CSR Manager, Global Brand, Marketing & Communications, IGT

A woman wearing a striped jacket and a necklace is smiling in front of a backdrop with logos of the American Gaming Association and phrases like "Get to Know Gaming.

Virginia McDowell

Independent Non-Executive Director, GVC Holdings

A person in a black outfit is smiling in front of a backdrop that reads "American Gaming Association" and "Get to Know Gaming" with logos.

Sandra Douglass Morgan

Chairwoman, Nevada Gaming Control Board (moderator)

A man in a light gray suit, glasses, and a striped tie stands in front of a backdrop with logos of the American Gaming Association and "Get to Know Gaming." He is smiling and looking toward the camera.

Paul Pellizzari

VP of Global Social Responsibility, Hard Rock International

An older man with white hair and glasses stands in front of a backdrop with logos that say "American Gaming Association" and "Get to Know Gaming." He is wearing a black suit, white shirt, and red plaid tie.

Dr. Russell Sanna

Executive Director, National Center for Responsible Gaming

A man in a suit and tie stands in front of a backdrop with the American Gaming Association and G2KG logos repeatedly printed on it.

Scott Warfield

Managing Director, Gaming, NASCAR

WASHINGTON – The American Gaming Association (AGA) released its updated Code of Conduct at a Responsible Gaming Education Week event in Las Vegas. The event featured a panel discussion on how the industry prioritizes responsible gaming and included representatives from UNLV’s International Gaming Institute, BMM Testlabs, Caesars Entertainment and the Association of Gaming Equipment Manufacturers. Rep. Dina Titus (NV-1) delivered keynote remarks to kick off the event.

Responsible Gaming Education Week provides an opportunity to showcase the industry’s year-round dedication to responsible gaming programs and is an important part of the industry’s steadfast commitment to promoting responsible gaming. This event is the first of two events being held this week, with the second event held in Boston, Massachusetts.

To highlight the 21st anniversary of the industry’s Responsible Gaming Education Week, gaming operators and manufacturers across the United States will commemorate the industry’s responsible gaming efforts by holding responsible gaming educational activities.

“For the 21st year, we are spending this week highlighting our industry’s commitment to responsible gaming. This year, we’re emphasizing that the industry’s commitment to responsible gaming is more than a pledge, it’s a priority for gaming properties across the country” said Sara Slane, senior vice president of public affairs of AGA. “As gaming enters a new landscape, our industry is prepared to be a proactive partner in how we approach responsible gaming, highlighted today with our updated Code of Conduct that spells our obligations to our patrons, employees and communities.”

Tuesday’s panel in Las Vegas included Dr. Bo Bernhard, executive director of International Gaming Institute, UNLV; Robin Bernhard, senior manager, marketing & education at BMM Testlabs; Jennifer Shatley, responsible gaming policies and compliance specialist with Caesars Entertainment; Connie Jones, director of responsible gaming at the Association of Gaming Equipment Manufacturers; and Slane.

AGA’s Code of Conduct guides industry efforts to build a more cohesive dialogue on responsible gaming. The updated code expands its guidelines to include wagers on sports, as well as new advertising provisions to ensure casino and sports betting marketing is targeted to an age-appropriate demographic with tasteful content and reasonable frequency.

About AGA: The American Gaming Association is the premier national trade group representing the $261 billion U.S. casino industry, which supports 1.8 million jobs nationwide. AGA members include commercial and tribal casino operators, gaming suppliers and other entities affiliated with the gaming industry. It is the mission of the AGA to achieve sound policies and regulations consistent with casino gaming’s modern appeal and vast economic contributions.

 

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A basketball player in a white jersey jumps to shoot the ball while a defender in a black jersey attempts to block. In the background, a group of cheering fans is visible on a screen, all against a blue and white pixelated backdrop.

Responsibility in gaming

A thriving gaming industry is built on a foundation of responsibility. It starts with our deep commitment to promoting responsible play with our customers and extends to building up the communities where we operate. It includes robust investments in our people, creating exciting career opportunities in vibrant workplaces.

Promoting and implementing responsible gaming practices

Creating opportunity, fostering diversity, and offering well-paying jobs

Enhancing prosperity in local economies

Promoting and implementing responsible gaming practices

Creating opportunity, fostering diversity, and offering well-paying jobs

Enhancing prosperity in local economies

Our Customers

Engaging in Responsible Play

Nearly half of all American adults participate in some form of gambling, with the majority choosing to do so for entertainment purposes. Our industry’s success depends on responsible, educated players. That’s why AGA members invest hundreds of millions annually in responsible gaming.

  • Nearly every dollar states earmark for problem gambling services — almost $100 million just last year — comes from casino gaming taxes.
  • The casino gaming industry is a strong supporter of independent academic research on responsible gambling and problem gambling treatment, including contributing $10 million in the last five years.
  • We are the top marketers of problem gambling helplines like 1-800-GAMBLER, vital sources of support and counseling for those for whom gambling is no longer fun.
  • We train our employees to monitor and assist customers who require help. Our strong culture of compliance ensures we uphold the highest standards of responsibility in our retail and online operations.
  • AGA members are working to combine research on responsible play and problem gambling with data from customers, machine learning, and customer service to identify potentially risky patterns and support positive player experiences or provide help if needed.

Going Beyond High Regulatory Standards

Twenty-four states and 251 tribal governments invest more than $1.4 billion annually regulating the casino gaming industry. This makes gaming among the most regulated industries in the U.S., with over 5,000 state and tribal regulators establishing and enforcing stringent license and regulatory frameworks. These regulators provide continuous oversight to keep pace with the market’s growth. Our members view the license to operate as a privilege and strive to meet and exceed regulatory standards.

Beyond regulatory requirements, AGA members adhere to our Responsible Gaming Code of Conduct and our Responsible Marketing Code for Sports Wagering, pledging to prioritize responsible gaming in daily operations.

All 76 AGA members pledge to the Responsible Code of Conduct.

Protecting Younger Populations

Whether online or in person, our industry applies robust Know Your Customer protocols to confirm the age, identity, and source of funds
of players.

In addition to legal industry efforts, parents play an essential role in preventing underage gambling. We encourage families to have a healthy dialogue about the risk of gambling, the legal age, and how to engage responsibly.

Beyond the Customer: Our Responsibility to Employees
and Communities

Our industry understands responsibility does not end when our customers leave our casinos and resorts. We are committed to building inclusive, tolerant workplaces that provide our diverse employees with well-paying jobs, strong opportunities for advancement, and the tools required to compete in a 21st-century service economy. We strive to be good neighbors and engaged citizens, making positive contributions to communities by bringing prosperity to local economies, providing new, unique entertainment offerings, and honoring what makes each of those communities special.

Washington, D.C. – The American Gaming Association (AGA) commenced Responsible Gaming Education Month (RGEM) 2023 today with new consumer survey data showing the strength of responsible gaming awareness.

As legal gaming expands, consumers continue to report high levels of responsible gaming engagement, with 84 percent of past-year gamblers aware of at least one responsible gaming resource, including 91 percent of sports bettors.

Past-year gamblers also report high confidence in the effectiveness of responsible gaming tools, policies and initiatives. Three-quarters or more of players consider the following measures effective ways to encourage responsible play:

  • Deposit Limits (85%)
  • Time Limits (78%)
  • Wager Limits (77%)
  • Employee Training (77%)
  • Industry Code of Conduct (75%)

“Our industry’s success is based on earning customer trust, providing safeguards for responsible gaming, and implementing tools that our customers engage to bet responsibly,” said AGA Vice President, Responsibility Cait DeBaun. “Today’s data shows our united effort to elevate responsible gaming is clearly resonating with players and shaping a safer gaming landscape.”

Importantly, as legal sports betting grows in new and existing markets, the survey underscores the value of advertising in driving responsible gaming awareness. More than half (53%) of sports bettors report seeing an increase in responsible gaming messaging over the past year.

Marking the industry’s 25th annual celebration of responsible gaming in September, RGEM 2023 will feature four weekly themes that the industry will activate on:

  • Empowering Customers to Play Responsibly | Sept. 1-10
  • Legal, Regulated Gaming Protects Players | Sept. 11-17
  • Building a Responsible Gaming Culture Within | Sept. 18-24
  • Advancing Responsible Gaming with Research | Sept. 25-30

“This month provides a focused opportunity for the gaming community to come together to highlight and advance our efforts,” continued DeBaun. “We look forward to joining with our members, regulators, leagues, media and all stakeholders to uphold our collective responsibility for responsibility.”

Find full RGEM details and resources to participate, including a toolkit for turnkey activation, here.

Background

  • Beyond regulatory commitments, AGA members agree to abide by the Responsible Gaming Code of Conduct and Responsible Marketing Code for Sports Wagering – voluntary commitments that set a high standard to protect players.
  • AGA’s Have A Game Plan.®Bet Responsibly.™ campaign will also feature prominently during RGEM 2023, bringing together leagues, teams, operators and other sports betting stakeholders to educate consumers on responsible wagering.
  • 34 states and the District of Columbia feature operational commercial gaming markets, including casino gaming (27), sports betting (30) and iGaming (7).

Methodology
YouGov, on behalf of the AGA, conducted an online survey from August 3-10, 2023 among a nationally representative sample of 2,018 Americans aged 21 and over. The margin of error is +/- 2 percent and greater among subgroups.

The Maryland casino gaming industry supports small businesses, strengthens communities and provides good jobs that pave a path to the middle class, according to new American Gaming Association research released today at a Get to Know Gaming event at MGM National Harbor.

AGA’s newest report, Casinos & Communities: Maryland, offers a narrative look at the gaming industry’s economic and social contributions to communities in the Free State. The research couples key data on gaming’s economic impact—15,364 jobs supported and $713 million in wages generated annually—with testimonials from local business owners, nonprofits and elected officials about gaming’s positive impact in their communities.

“Maryland’s six casinos are driving tremendous opportunity for communities across the state. As a native Marylander, it is remarkable to see how fast this industry has grown and, at the same time, supported the communities where they operate,” said Bill Miller, president and chief executive officer of the American Gaming Association.

AGA’s Get to Know Gaming campaign engages local leaders in a discussion about the critical role gaming plays as a community partner. The event also kicked-off Responsible Gaming Education Week, taking place Sept. 15-21, with perspectives on responsible gaming programming and resources available to Maryland gaming operators, casino employees and patrons throughout the state.

“I’m pleased to be in Maryland today to kick off the 22nd annual Responsible Gaming Education Week and highlight the state’s efforts in this essential area,” Miller added. “This week serves as an opportunity to highlight gaming’s unwavering commitment to responsible gaming and, importantly, promote transparency and gaming literacy to customers.”

Monday’s Get to Know Gaming roundtable panel included U.S. Rep. Anthony Brown (MD-04); Mary Drexler, program director at the Maryland Center of Excellence on Problem Gaming; Melonie Johnson, president and chief operating officer of MGM National Harbor; Bill Miller, AGA’s president and chief executive officer; and small-business owners William Parker of the Parker K-9 Group and Carla Truitt of Be Clean Cleaning Services, Inc. Former Prince George’s County Executive Rushern Baker III moderated the discussion.

Background

  • August 2019 was the fourth best month ever for gaming revenue for Maryland’s six casinos.
  • The Greater Baltimore-Washington D.C. commercial gaming market is now the fourth largest in the United States.
  • Gaming revenue in the Baltimore-Washington, D.C. market has more than tripled since 2011, sparking economic growth that extends across the state of Maryland.

About Responsible Gaming Education Week

The American Gaming Association and its members prioritize responsible gaming as an integral part of our industry’s daily operations. Responsible Gaming Education Week (RGEW)—Sept. 15-21, 2019—provides an opportunity to showcase our dedication to responsible gaming programs. It also provides a specific opportunity to refresh employee training, promote transparency and gaming literacy to customers and work with community partners on advancing responsible gaming initiatives.

Privacy Policy

This privacy policy applies to the following websites operated by the American Gaming Association (AGA): www.americangaming.org and www.havegameplan.org. (“collectively called the Sites”). This privacy policy advises our visitors and members of the types of personal information that may be collected on the Sites and the practices that AGA follows with respect to the use and dissemination of such information.  Your use of the Sites indicates your consent to the terms of this Privacy Policy.

This Privacy Notice does not limit collection, use, processing, sharing, or handling by AGA of aggregated, de-identified, or anonymized information, provided that the information cannot be associated with an identifiable individual.

If you have any questions, comments or concerns regarding this privacy policy, please contact us via e-mail at , fax at 202-637-2676 or mail to American Gaming Association, 799 9th St NW, Suite 700, Washington, D.C. 20001.

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Information We Collect

The Sites collect personally identifiable information when you voluntarily complete a registration form, complete other forms or surveys, or otherwise choose to provide us with information. Depending upon the point of collection, this personally identifiable information includes but is not limited to contact data (such as your name, address, phone number and e-mail address, as well as any other types of information you voluntarily provide us as you interact with our Sites.

In addition, our web servers may automatically collect and log web usage data and other information from you when you visit the Site.  This information, including the Internet Protocol address of the device you use to access the Sites, computer and mobile device type and operating system information, referring site, pages viewed and length of visit, informs us about how visitors use and navigate our Sites.  We may also use a third party service to track trends and Site usage.

How We Use And Share Information Collected

We use personally identifiable information collected through the Sites to verify membership status; to communicate with you; to provide products, information or services requested; and to improve the content and effectiveness of the Sites. In addition to the purpose for which you originally submitted the information, we may use the information you provide to make you aware of other AGA benefits, products or events.

We also use your contact information to provide you with information about our industry trade show, the Global Gaming Expo (G2E).

Except as set forth in this privacy policy, we do not sell or share the personally identifiable information we collect on the Sites with non-affiliated third parties for their own use.  However, we will provide personally identifiable information to non-affiliated third parties in response to subpoenas, court orders, or to otherwise comply with law, to protect the rights, property, or safety of AGA or others, to assist in the investigation of fraud or any other unlawful activity, or when we believe in good faith the law requires it.

We may also use third-party suppliers and service providers to fulfill the services offered on our Sites and may make personal information available to them to the extent necessary for them to provide services to us.

We may share any personal information as part of a merger, partial or complete acquisition, bankruptcy, asset sale, financing, consolidation, restructuring, liquidation, or similar corporate transaction.

In addition, we may use and share with others aggregated and/or anonymous (not personally identifiable) information that we have collected based on our users’ use of the Sites.

Use of Cookies

Like most websites, we may employ cookies to help visitors and members more efficiently use the Sites. A cookie is a string of information that is sent by a website and stored on a user’s hard drive.  Cookies can enhance your experience by storing your preferences and customizing content for you.  If you do not want your browser to accept cookies, you can modify the cookie option in your browser’s settings.  You can also set your browser to notify you when a site sends you a cookie.  However, some Site features or services may not function properly without cookies.

Our Sites do not honor Do Not Track signals from browsers.

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If you would prefer to opt-out of receiving future marketing communications or publications from AGA, please notify us of your preferences by e-mail at , and we will use commercially reasonable efforts to fulfill your request. However, we cannot guarantee that the information you provide us has not been already shared with G2E.

California Shine The Light

The California Shine the Light Law, Cal. Civ. Code Section 1798.83, requires organizations  to disclose certain information about information shared with third parties that is used for the third parties’ direct marketing purposes. These disclosure requirements only apply if AGA were to share personal information with third parties for the third parties to market their own services and products directly to consumers. If you are a California resident, you may request information about the disclosure of your personal information to third parties for the third parties’ direct marketing purposes by contacting us via e-mail at , fax at 202-637-2676 or mail to American Gaming Association, 799 9th St NW, Suite 700, Washington, D.C. 20001.

Security

While we have measures in place to help prevent unauthorized access, maintain data security and make proper use of the information that we collect, no transmission of data over the Internet is guaranteed to be completely secure, and we cannot guarantee the security of any information you provide to us.

Retaining Your information

We keep your personal information for no longer than necessary for the purposes for which the personal information is collected. The length of time for which we retain personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws or business requirements (such as accounting or reporting requirements) and to establish, exercise, or defend our legal rights.

Reviewing Your Information

If you want to ask about the personally identifiable information we have collected about you, you may contact us via e-mail at . To protect your privacy and security, we take reasonable steps to verify your identity before we disclose or make any corrections to such information. Depending on the state where you live, you may have the right to request the deletion
of your personal information and the correction of inaccurate information.

Children’s Privacy

AGA’s sites are not directed to children under the age of 18. AGA does not knowingly collect or store personal information about children under the age of 18.

If you are a child and we learn that we have inadvertently obtained personal information from you from our Sites or from any other source, then we will delete that information as soon as possible. Please contact us at if you are aware that we may have inadvertently collected personal information from a child.

Non-U.S. Visitors To The Site

Please note that the Site is directed toward users who reside in the U.S. It is not our intent to gather personally identifiable information from individuals residing outside of the U.S. If you are located outside of the U.S., the information you provide to AGA will be transferred to the U.S., whose laws may not provide the same level of protection for personal information as your home country. By using the Site, you consent to this transfer.

Policy Modifications

The AGA reserves the right to change this privacy policy from time to time to reflect changes in our business practices. Any changes to AGA privacy policy, including information collected and the use and disclosure of information, will be posted here. Following any modification, we will revise the “last updated” date at the top of this privacy policy, so be sure to check back periodically for the most current version of our privacy policy.

Washington, D.C. – Today, the American Gaming Association (AGA) announced the Gaming Hall of Fame Class of 2024, honoring three leaders who have made significant contributions to the industry:

  • Jim Allen, Chairman, Hard Rock International; Chief Executive Officer, Seminole Gaming; Former Chairman, American Gaming Association
  • Alan Feldman, Director of Strategic Initiatives and Distinguished Fellow in Responsible Gaming, UNLV International Gaming Institute; Former Executive, MGM Resorts International
  • Debi Nutton, Board Member, Everi Holdings; Executive Coach-Consultant; Former Casino Operations Executive, MGM Resorts, Wynn Resorts

“From helping transform tribal gaming and pioneering responsible gaming research to blazing new paths in casino operations, Jim, Alan and Debi have been integral to shaping the modern gaming industry,” said AGA President and CEO Bill Miller.

Since 1989, the Gaming Hall of Fame has recognized gaming icons and leaders for their enduring influence on the industry. The Class of 2024 will receive recognition at an invitation-only induction ceremony held during G2E 2024 in Las Vegas this October.

“The Gaming Hall of Fame honors leaders that have had a distinct impact on our industry’s success,” added AGA Chairman of the Board and Everi Executive Chairman Mike Rumbolz (Gaming Hall of Fame Class of 2022). “This year’s inductees have met and exceeded this threshold throughout their careers and continue to do so in their current work. We look forward to celebrating their achievements at G2E 2024.”

Hall of Fame honorees are selected by an independent panel of gaming executives. This year’s selection committee members include:

  • Maureen Adams, EVP, Gaming, Churchill Downs Inc.
  • Jay Dorris, President and CEO, Wind Creek Hospitality
  • Siobhan Lane, EVP and CEO, Gaming, Light & Wonder
  • Alex Dixon, CEO, DRA and Co-Founder and Co-Chair, African Americans in Gaming
  • Mark Lipparelli, Chairman, International Center for Responsible Gaming
  • Kirsten Clark, Executive Director, International Association of Gaming Advisors
  • Lauren Bates, Chair, Global Gaming Women
  • Brett Abarbanel, Executive Director, UNLV International Gaming Institute
  • Mike Rumbolz, Executive Chairman, Everi and Chairman of the Board, AGA

Additional information about each inductee’s accomplishments is below and headshots can be downloaded for editorial use here.

Jim Allen, Chairman, Hard Rock International; Chief Executive Officer, Seminole Gaming; Former Chairman, American Gaming Association
A gaming and hospitality industry veteran with more than 44 years of experience, Allen currently serves as Chief Executive Officer of Seminole Gaming and Chairman of Hard Rock International and Hard Rock Digital. He also recently served as Chairman of the Board of Directors of the AGA. Since 2001, Allen has overseen all gaming, hospitality and entertainment operations for the Seminole Tribe of Florida, including leading the tribe’s 2007 acquisition of Hard Rock International, the first acquisition of a major international company by a North American Indian tribe. Under his leadership, Seminole Gaming and Hard Rock International have grown their global business footprint and their leadership in U.S. casino gaming, winning numerous awards for excellence in operations, hospitality and employment. Allen has also led the expansion of the company’s entertainment offerings to sports and sports betting, including the 2020 launch of Hard Rock Digital—an online and retail sportsbook and internet gaming platform—and partnerships with Formula One Racing in both Miami and Las Vegas, Red Bull Racing, Lionel Messi, and Hard Rock Stadium which hosts the NFL’s Miami Dolphins. Allen also lectures at many professional conferences, governmental programs and college campuses and makes frequent appearances on CNN, CNBC, Bloomberg, Fox Business and other financial news networks.

Alan Feldman, Director of Strategic Initiatives and Distinguished Fellow in Responsible Gaming, UNLV International Gaming Institute; Former Executive, MGM Resorts International
Alan Feldman currently serves as Director of Strategic Initiatives and Distinguished Fellow in Responsible Gaming at UNLV’s International Gaming Institute, where he is at the forefront of developing programs and policies that enhance industry knowledge and regulatory practices around responsible gaming. During his 30-year tenure at MGM Resorts, Feldman was instrumental in launching GameSense, a pioneering initiative that now promotes healthy gambling behaviors across all MGM U.S. properties. Feldman is also a globally sought-after speaker on responsible gaming and holds key advisory roles in the industry, including serving as Chair Emeritus of the International Center for Responsible Gaming, where he formerly served as Chair of the Board. Feldman’s significant contributions have been recognized with awards such as the Gaming Professional of the Year by the Casino Management Association in 2002 and a Lifetime Achievement Award in Gaming Communications from the American Gaming Association in 2009.

Debi Nutton, Board Member, Everi Holdings; Executive Coach-Consultant; Former Casino Operations Executive, MGM Resorts, Wynn Resorts
Nutton currently serves as a Board Member at Everi Holdings while also helming her business as a gaming consultant and executive coach. Her career in the gaming industry began in 1980 as one of the few female dice dealers on the Las Vegas Strip. She notably contributed to the opening team of The Mirage in 1989, where she distinguished herself as the sole female dice pit manager at the time. Over her 24-year tenure with MGM and Mirage, Debi rose to Senior Vice President of Casino Operations and Marketing for MGM and Bellagio before assuming the role of Executive Vice President of Casino Operations at Wynn Resorts in 2013. Today, she is shaping the next generation of gaming as an executive coach-consultant, advising the industry on leadership practices and casino operations. A founding board member of Global Gaming Women, Debi has received numerous accolades, including the 2018 Great Women of Gaming Lifetime Achievement Award, the 2009 Casino Enterprise Management Great Women of Gaming Proven Leader Award, and being named a “Woman of Distinction” by the National Association of Women Business Owners in 2007.

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This September, join the American Gaming Association and our members as we celebrate 25 years of highlighting the industry’s responsible gaming education efforts. Together, we can promote gaming literacy and consumer education, elevate employee training, and work with partners to advance our understanding of responsible gambling.

  • Logo + Brand Guidelines
  • How to Participate
  • Digital Resources
  • Messaging Resources
Filter
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Get a head start on your #RGEM2023 plans by downloading the logo and brand guidelines.

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Everyone has a responsibility for responsibility—operators, manufacturers, suppliers, media, leagues, advocates and more. It's easy to get involved with these ideas.

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Bring Responsible Gaming Education Month to your website banners, homepage and social media handles.

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Responsible Gaming Education Month amplifies our voices to promote responsible gaming education as a united industry. Use these messaging resources to get started.


RGEM 2023 Webinars

Elevating Responsible Gaming
September 6, 2023 | 9AM ET

The gaming industry is undergoing rapid transformation, with technological advancements, regulatory changes and heightened awareness of responsible gaming practices. iGB in partnership with OpenBet bring you an exclusive webinar of industry experts and thought leaders to discuss key trends, challenges facing the industry today, and strategic insights on how gaming operators can enhance their player protection capabilities, and promote responsible gaming.

Featured AGA Speaker: 

Cait DeBaun
Vice President, Strategic Communications & Responsibility
American Gaming Association

Register


RGEM 2023 Weekly Themes

Empowering Customers to Play Responsibly

SEPTEMBER 1 – 10, 2023

As gaming expands into new markets and verticals, it’s more important than ever to keep customers at the heart of responsible gaming. Focus this week’s efforts on engaging your customers in ways that highlight the tools and resources that keep gaming fun for everyone including the data-driven insights that empower customers to make informed decisions about their gameplay.

Legal, Regulated Gaming Protects Players

SEPTEMBER 11 – 17, 2023

The legal gaming industry is among the most highly regulated industries in America to ensure consumer protections and confidence in the gaming market. This week focus on educating your customers on the differences between legal and illegal gambling operations and share the pitfalls of playing illegally.


Building a Responsible Gaming Culture Within

SEPTEMBER 18 – 24, 2023

Our employees are on the frontlines, actively living out our commitment to RG and helping customers play responsibly. Every year, the industry invests time and money to equip our employees with the skills and resources essential to support our customers. This is a great opportunity to highlight data and artificial intelligence resources available to employees to support customers in playing responsibly in addition to refreshing employee training and internal communications.

Advancing Responsible Gaming with Research

SEPTEMBER 25 – 30, 2023

The gaming industry continues to make significant contributions towards RG research to develop effective policies and programs. Organizations like the AGA also continue to release research with RG implications including consumer polling and illegal market numbers. Use this week to highlight contributions and partnerships with research organizations on RG initiatives and highlight data from publicly released research.

WASHINGTON – With American acceptance of gaming at an all-time high, casino gamblers are actively practicing responsible gaming, according to new research released today by the American Gaming Association (AGA). Bettors report setting budgets, sticking to them and being aware of available responsible gaming resources at significantly high rates.

According to the research:

  • 9 in 10 casual bettors set a budget before they visit a casino;
  • 90 percent of those visitors report success in tracking their spending; and
  • 8 in 10 casual casino visitors and 9 in 10 avid casino visitors are aware of responsible gaming resources.

“Responsible gaming is our industry’s top priority,” said Bill Miller, president and CEO of the American Gaming Association. “This research indicates that our unwavering commitment to responsibility is resonating with our customers. But success in this key area will never mean our work is done, and we look forward to continuing to work with gaming regulators, our partners in the fight against problem gambling and our employees to ensure customers continue to engage in this form of mainstream entertainment responsibly.”

This research comes on the heels of a recent AGA study that highlighted continued growth in acceptance of gaming. That research indicates that 88 percent of American adults view gambling as an acceptable form of entertainment. Americans also have a positive view of the industry’s role as a community partner, with 80 percent of people recognizing gaming’s role as a job creator, and 6 in 10 Americans believing casinos help their local economies.

“Gaming has made great strides over the past few years with the public increasingly recognizing our industry as the community partner and economic driver we know it to be,” continued Miller. “I look forward to working with our members and all interested stakeholders to build upon this great momentum in the years to come.”

The U.S. gaming industry commits more than $300 million to responsible gaming annually, supporting education, training and rehabilitation programs across the country.

Last year, AGA launched the Responsible Gambling Collaborative, convening a renowned group of thought leaders, stakeholders and academics to chart a new course on the complex issue of responsible gaming.

AGA members adhere to the association’s Responsible Gaming Code of Conduct which guides industry commitments to responsible gaming and is updated annually to reflect new developments and industry innovations. In 2018, AGA updated the Code to enhance provisions on sports betting and responsible advertising.

Methodology: Today’s data comes from two separate polls completed in late 2018. Data on Americans’ acceptance of gaming comes from our survey of Americans’ attitudes towards gaming and was conducted by the Mellman Group of 1,000 registered voters, both online and on the phone. Data on casino visitors’ responsible gaming practices comes from a survey of 2,014 past year casino gamblers. This survey was conducted online by BrandOutlook.

About AGA: The American Gaming Association is the premier national trade group representing the $261 billion U.S. casino industry, which supports 1.8 million jobs nationwide. AGA members include commercial and tribal casino operators, gaming suppliers and other entities affiliated with the gaming industry. It is the mission of the AGA to achieve sound policies and regulations consistent with casino gaming’s modern appeal and vast economic contributions.

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