Employee Stories

Jimmy Alberto

Facilities Manager
New Orleans, La.

I take every class Boomtown New Orleans offers. The classes allow me to build my leadership skills within my position and better myself as an employee and a person.

Peter Arceo
Peter Arceo

Executive Director of Casino Marketing
Las Vegas, Nev.

I enjoy interacting with people and creating things. This job gives me a chance to do both. I get to create promotions and promotional materials. I also get to work on the casino floor and meet new people. I really like the balance. My superiors have given me plenty of opportunities to learn and excel. There are so many opportunities to succeed, if you choose to do so. So far, I have been able to move up quickly.

Sumer Baugh
Sumer Baugh

Guest Experience Manager
Lake Charles, La.

When I was about to graduate from college, I knew that I wanted to work for an industry that was fast-paced, rapidly growing and had room for advancement throughout my career. As luck would have it, the gaming industry fit this bill to a “T.” I communicate with guests on a daily basis, and these conversations have allowed our company to implement guests' suggestions into the daily operation of the property. I have learned that the guests are our most reliable and useful allies.

Cheryl Bell
Cheryl Bell

Reservations Supervisor
Lake Charles, La.

It’s always been my dream to become an accountant. With the help of tuition reimbursement, I am finally able to go back to school. I definitely feel that going back to school has helped me with my leadership skills, directly influencing my career. Words cannot even explain what it means to not have to worry about those out-of-pocket expenses. Not having to take out as many loans is one of the many benefits of why I work [in the gaming industry].

Anthony Casdia

Chief Financial Officer
Charles Town, W.V.

After spending some time in other industries, I found that no other business could match the fast pace and excitement of the gaming industry. The best thing about my job is that I am involved in all aspects of the business, from strategic planning and implementation to operations. My position allows me to evaluate company-wide financial performance and to work closely with departments to improve results either directly with them or through cross-functional teams. The industry continues to expand and offers many opportunities across the country and worldwide. No other business knows and understands its customers better than the gaming industry.

Jessica Chambers
Jessica Chambers

Assistant Executive Chef
Charles Town, W.V.

The fast pace of the gaming industry is really what first attracted me to it. The ability to face a different challenge each and every day and to be forced to make split decisions in order to accomplish a task is always thrilling to me. Every person you meet is like a guest you are inviting over for dinner, and watching them truly enjoy a meal that you had a part in is very rewarding. My company offers a variety of leadership development training opportunities designed to help managers in their professional development. You get back what you put in each and every day, which is very rewarding.

Cami Christensen

Executive Director of Hotel Operations
Las Vegas, Nev.

There are always new challenges and new excitement. I meet so many people from different cultures and backgrounds – not just employees, who are like family, but guests. They come to relax and have fun, and I am providing [that] for people. One thing I really enjoy about this industry is that if you work hard, people will takes chances on you. Even if you are completely new to a job, if your employer sees that you are willing to work hard, they are willing to give you a lot of chances and opportunities. You are often thrown into the fire a bit. You have to grab the bull by the horns. This industry is 24-7. But if you are up for the challenge, you will be overwhelmed by opportunities.

Marcus Glover

Vice President, Assistant General Manager
St. Louis, Mo.

I had just gotten through business school and wanted to pursue a career in the entertainment industry. I found the gaming industry intriguing, so I spent a summer as an intern at a casino property in New Orleans. I really enjoyed it. When you do great things in this industry, you can rise to the top. I have moved up in a short amount of time. I am not stuck at my desk all day, every day, and I meet people from all walks of life with varying perspectives. My experiences with them have helped me evolve personally and professionally. No two days are the same. I get to work in several disciplines: the casino, the hotel, food and beverage.

Diallo Gordon

Director OASIS Regional Support, Technology Services
Las Vegas, Nev.

When I was growing up, I was always technical. This industry provides me with a way to be technical while also having fun. I really enjoy the people, the travel and being able to develop new products. I like that it is very fast-paced. And you can be promoted very quickly. The company I work for is big on education and there are a lot of opportunities. My company helped me to enroll in the Kellogg School of Management at Northwestern, and I even got my master’s degree while working here.

Amy Hull

Marketing Manager
Sioux City, Iowa

When I first looked at getting into gaming, I was just looking for a “job.” The wages were much higher than those paid at other places in town. Little did I know that my “job” would turn into an exciting “career.” My employer has provided me with a development plan that has me working towards the next step in my career. This is a fast-paced environment that is always changing. It offers good solid wages, excellent benefits and opportunity for advancement and transfers to other properties.

Cherronda McCord
Cherronda McCord

Human Resources Coordinator
Biloxi, Miss.

The company really cares about its employees. There is a lot of chance for career growth, if you are willing to take advantage of new opportunities. You receive tuition reimbursement here. They encourage you to apply for jobs within the company that interest you. They are very supportive. There is something different here for everyone, from slots workers, to chefs, to accountants. It is so much more than a casino.

Eileen Moore

Assistant General Manager
New Orleans, La.

I switched from hotels to the gaming industry in 1999, when industry growth was unprecedented. I helped build my company’s revenue management system when I first joined the team. The technology capabilities offered in the gaming industry are state-of-the-art, really cutting-edge. My company has given me a diverse career. I started in marketing, moved to gaming operations, and I am now managing a property. I have had a lot of opportunity to move around. I have good mentors, and I was exposed to a lot of training opportunities.

Xavier Pernas
Xavier Pernas

Meetings and Convention Manager
Las Vegas, Nev.

I like networking with people. In my position, I meet people from all over the world. It is my responsibility to make their experience the best it can be. I love the responsibility, and I love the decision-making power. During a convention, I sometimes have responsibility for almost 1,000 people. I like making sure their stay is what they hoped for. There are endless opportunities. They are always developing new positions here. It’s just a matter of getting in and then finding your way.

Christopher Rowe
Christopher Rowe

Associate Product Manager,
Downloadable Server-Based Gaming
Las Vegas, Nev.

Business is my passion. I get to help work on brand-new, cutting-edge products from start to finish. I get to see a product through its infancy to commercialization. The industry is growing quickly and technology is advancing. There are always new things on the horizon. I was lucky enough to spend some time working in Australia. I have even spent a few weeks on a manufacturing line. I have already taken advantage of so many great learning opportunities.

Mark Witter

Training Manager
Marquette, Iowa

The best parts about my job are meeting casino guests and working with my team members. The guests are here to have fun, and I get to participate in that fun. The employees here are like family. I have been able to advance really quickly. Each day is different here. There are a variety of ways that I can prove my abilities every day.

Marrisa Ye
Marrisa Ye

Casino Host
Riverside, Mo.

I like the players and, seeing them come in everyday, I have become friends with some of them. They talk about their children and family and I love getting to know them personally. People think that coming to the casino means just coming to “push the button” on a slot machine, but it is so much more than that. There are many departments that make the casino work: Marketing, Accounting, Human Resources, Hotel and Food & Beverage. They’re all very important to the gaming industry.

Marrisa Ye

Casino Host
Riverside, Mo.

Employee Story

I like the players and, seeing them come in everyday, I have become friends with some of them. They talk about their children and family and I love getting to know them personally. People think that coming to the casino means just coming to “push the button” on a slot machine, but it is so much more than that. There are many departments that make the casino work: Marketing, Accounting, Human Resources, Hotel and Food & Beverage. They’re all very important to the gaming industry.

Marrisa Ye
Christopher Rowe

Associate Product Manager,
Downloadable Server-Based Gaming
Las Vegas, Nev.

Employee Story

Business is my passion. I get to help work on brand-new, cutting-edge products from start to finish. I get to see a product through its infancy to commercialization. The industry is growing quickly and technology is advancing. There are always new things on the horizon. I was lucky enough to spend some time working in Australia. I have even spent a few weeks on a manufacturing line. I have already taken advantage of so many great learning opportunities.

Christopher Rowe
Xavier Pernas

Meetings and Convention Manager
Las Vegas, Nev.

Employee Story

I like networking with people. In my position, I meet people from all over the world. It is my responsibility to make their experience the best it can be. I love the responsibility, and I love the decision-making power. During a convention, I sometimes have responsibility for almost 1,000 people. I like making sure their stay is what they hoped for. There are endless opportunities. They are always developing new positions here. It’s just a matter of getting in and then finding your way.

Xavier Pernas
Cherronda McCord

Human Resources Coordinator
Biloxi, Miss.

Employee Story

The company really cares about its employees. There is a lot of chance for career growth, if you are willing to take advantage of new opportunities. You receive tuition reimbursement here. They encourage you to apply for jobs within the company that interest you. They are very supportive. There is something different here for everyone, from slots workers, to chefs, to accountants. It is so much more than a casino.

Cherronda McCord
Jessica Chambers

Assistant Executive Chef
Charles Town, W.V.

Employee Story

The fast pace of the gaming industry is really what first attracted me to it. The ability to face a different challenge each and every day and to be forced to make split decisions in order to accomplish a task is always thrilling to me. Every person you meet is like a guest you are inviting over for dinner, and watching them truly enjoy a meal that you had a part in is very rewarding. My company offers a variety of leadership development training opportunities designed to help managers in their professional development. You get back what you put in each and every day, which is very rewarding.

Jessica Chambers
Cheryl Bell

Reservations Supervisor
Lake Charles, La.

Employee Story

It’s always been my dream to become an accountant. With the help of tuition reimbursement, I am finally able to go back to school. I definitely feel that going back to school has helped me with my leadership skills, directly influencing my career. Words cannot even explain what it means to not have to worry about those out-of-pocket expenses. Not having to take out as many loans is one of the many benefits of why I work [in the gaming industry].

Cheryl Bell
Sumer Baugh

Guest Experience Manager
Lake Charles, La.

Employee Story

When I was about to graduate from college, I knew that I wanted to work for an industry that was fast-paced, rapidly growing and had room for advancement throughout my career. As luck would have it, the gaming industry fit this bill to a “T.” I communicate with guests on a daily basis, and these conversations have allowed our company to implement guests' suggestions into the daily operation of the property. I have learned that the guests are our most reliable and useful allies.

Sumer Baugh
Peter Arceo

Executive Director of Casino Marketing
Las Vegas, Nev.

Employee Story

I enjoy interacting with people and creating things. This job gives me a chance to do both. I get to create promotions and promotional materials. I also get to work on the casino floor and meet new people. I really like the balance. My superiors have given me plenty of opportunities to learn and excel. There are so many opportunities to succeed, if you choose to do so. So far, I have been able to move up quickly.

Peter Arceo